Engineering Direct

Wide format copier/printer support services

Service Point’s Engineering Direct provides a fully integrated support approach from one of the UK's leading maintainers of wide format print & copying equipment. Our service offer includes:

• Rapid response national support team
• Online fault reporting & call-out
• Expertise in current and older (legacy) equipment support
• Planned service programmes as well as emergency call-outs
• Ability to supply ‘best of breed’ machines, servicing & consumables
• Flexible contracting

Engineering Direct provides a truly independent solution. We are able to support almost every equipment manufacturer, usually regardless of machine age & location.One team for all of your needs delivering real value!

Why choose Engineering Direct?

Multi-manufacturer technical expertise
you don’t need to call for different engineers to cover all types of equipment in your facility for either planned maintenance programmes or emergency work.

Wide format and plotter capability.
Experts in the management & support of most wide format B/W & Colour ‘technical’ & ‘colour graphics print/copy devices.

• Ricoh Analog copiers FW770, FW780 & FW870
• Ricoh Digital copier/printer/scanner Aficio FW240, Aficio FW480, Aficio MP W2400 & Aficio MP W3600
• Kip Analog 1900 (supersedes 1880)
• Kip Digital copiers/printers/scanners Kipstar 2000, 3000, 5000, 6000, 7000 & 8000
• Hewlett Packard colour plotters 500, 800, 1050, 1055, 4000, 5000, 5500, T610 & T1100
• Kipfold, Bay & Rigoli online & offline Folders ie. Rigoli 751, 750, 800, 801, Kipfold 2000 &d; 6000i

Protection
Wide range of protection plans available depending on client machinery cover needs.

Management
Extensive SMS (service management systems) to control engineering team, preventitave maintenance and stock control.

National Helpdesk
Open from Mon-Fri 8.00am to 6.00pm & acting as a single point of contact for customers with technical questions or to schedule an engineer. Customer Internet Options also available for reporting faults.

National Coverage
We are the only multi-manufacturer wide format AEC maintenance company providing national coverage.

Simplicity
Service Point provides a ‘one-stop-shop’ digital reprographic and document management solution. Once our clients buy a machine, it is only the beginning of the service story. We then maintain the machines, provide consumables and also provide Service Point local centre operational support for work flow peaks (overflow) & specialist services as necessary.

Flexible & Competitive
Competitive pricing and outstanding levels of service. We aim to resolve 80% of all support calls within 8hrs and 100% within 24 hours.

Quality Assured
BS EN ISO 9001: 2000

Our engineers are manufacturer trained across an extensive range of equipment and are required to achieve exacting standards in post-training examinations before being allowed to support your needs in the field.
We take pride in delivering prompt, courteous and efficient responses to customer enquiries and maintenance calls – the reason that has enabled us to secure a growing and satisfied customer base.
examinations before being allowed to support your needs in the field.

We pride ourselves on prompt, courteous & efficient responses to customer
Call today for a free, no obligation report on how Engineering Direct can change the way you manage your large format printing devices:
Engineering Direct

Call today for a free, no obligation report on how Engineering Direct can change the way you manage your large format printing devices or fill in the form below with you requirements and we will contact you shortly:

Engineering Direct

Call 0845 741 3341

 
Request your...

Engineering Direct
supplies & supports these manufactures plus
many more!