Outsourcing with Service Point additionally delivers

Offsite service centre network

- 40 in the UK / 140 globally
- All linked via secure dedicated network
- On-demand capability for larger jobs and specialist services
- Provision for business continuity
- Has 24hours capability
- Supports for specialist bid and tender suites with expertise on-hand

Document and Graphics production centres

- Dedicated to the print management of your entire print inventory
- Supporting lithographic and digital print plus large-format colour graphics and displays
- Experts in on-demand volume requirement, such as financial reports produced and delivered by hand to investment groups around the world within 24hours

Document scanning and archiving centres

- Information centres providing volume document scanning/capture services
- Conversion of hardcopy to secure data for online use
- Hardcopy document storage and scan-on-demand
- Management of both small and wide format documents - on a regular basis or large one-off projects, such as back archives

Outsourcing is about creating a mutually-beneficial relationship, increasing flexibility, improving productivity and minimising your company’s risk.

Approach

Service Point’s response is bespoke to you. Our onsite service places an integrated network of production facilities fully at your disposal. You gain access to our local and global network, 24hours capability, R&D/IT, communications and document, print and information management teams.

People

All employment, training, personal development and administration costs reside with Service Point. We provide the highest level of responsiveness and service to all users through your organisation. We optimise the use of technology and cross-training, together with handling staff support and disaster recovery.

Process

Our team implements all contract management processes. Everything is measured against a pre-defined Service Level Agreement. The service is designed to adapt to your production peaks and troughs. Needs are constantly reviewed and the service is adapted to any changes. Our SAP-driven information systems readily support all account-related financial, performance and quantitative reporting needs, giving you total transparency and access on all aspects of the agreement at any time.

Technology

No tie to any manufacturer means best-of-breed technology, equipment and innovation is always used. Seamless transfer of work (using Service Point’s secure, dedicated network) means our centre network can handle peaks in demand, plus specialist requirements, such as wide-format, mounting, finishing and exhibition services. Optimal equipment is combined onsite to meet your needs today, with no fear of being wrong-footed tomorrow.

We manage the complete process: technology, integration within your infrastructure, capital expenditure and removal of risk associated with upgrades. You can manage production, content, your brand and budgets with web-to-print options that make this activity entirely interactive online 24/7... all at the tip of your fingers.

We provide full onsite management and operation of all elements of print, mailroom, scanning and archiving

Outsourcing choices

- Central print room management: printing and finishing
- Print management services: digital and lithographic, including online, printing
- Wide-format print
- Variable data and mainframe printing
- Design and typesetting services
- Document management solutions
- Scanning and archiving solutions
- Fleet management and supply: multi-functional devices, printers, fax
- Mailroom and courier management
- Stationery and consumables supply, including an online system

Choice delivers

Choosing Service Point uniquely gives you access to our UK network of over 40 centres. Not only can we therefore offer complete back-up capability to ensure business continuity, and - manage your workflow peaks, you also get a vast choice of additional technologies, and specialist services not available onisite, together with and points of production, both locally and globally no other company can offer.

Pay only for what you need when you need it.

Cost reduction

Achieved through process improvements, contract flexibility, the right equipment with the right expertise and our centre network to cope with peaks in demand combined with no capital expenditure or leases. There are also no employment, administrative or wastage costs.

Total accountability

Services are charged on an ‘as you use basis’, with – agreed unit costs. There are no Management fees or leases and no wastage charges (we only charge per unit of usage, according to agreed net prices per customer order). Detailed invoices per cost centre or project, for internal departmental costing or onward charging, can be provided.

Adaptability

Easily-changed equipment and resources to meet your evolving business needs - with no financial penalties.

Rightsizing

Reduce costs, free up space and gear up to meet your average requirements – peaks and specialist requirements will be handled by our network of production centres.

Time savings

Significantly reduced management and administrative time, faster job turnaround through experienced staff, optimised equipment and onsite production.

Quality improvement

Achieved through the marriage of equipment and expertise that are specific to your needs, together with better management processes and SLAs.

Comprehensive support

We are able to draw on a pool of experienced support personnel to resolve issues and cover sickness and holidays.

Experience and expertise

We have been providing managed services since 1983 (our first-ever client is still with us today) and are experienced in all aspects of scoping, implementing and managing of these services, novation of contracts, personnel transfer under the TUPE process, together with ongoing financial and management reporting.

Focus

All of your internal business process and direction decisions no longer need to take yourprint requirements into account Business continuity customers have the security of the knowing that there is a robust and networked, multi-centre infrastructure underpinning all onsite managed service operations. All work is seamlessly transferred in the event of unforeseen circumstances.

Security

Work is carried out by one company at your premises, as opposed to several suppliers offsite, lacking security and continuity. For workload peaks or specialist work, our secure web-based file transfer system can be utilised: for hard copy, our own drivers and fleet will handle your documents from start to finish.

Independence

We aren’t not tied to any manufacturer and so can recommend best-of-breed solutions, designed to your exact requirements

International capability

We can provide these services in Europe, Scandinavia and the USA.

We deliver our services based upon unit charges. This is unique in the market place and provides total transparency and accountability in cost management.

Why Service Point?

The decision to opt for an Onsite Managed Service is neither complex nor restrictive. The fact that so many organisations have been with us for so long is a measure of their satisfaction with our service. We work closely with customers, helping them smooth the peaks and troughs of rapidly changing business demands and climates by ensuring they have the best document management and visual communication resources fully at their disposal.

Local points

Around the corner, around the country and around the clock, - our experts are fully at your disposal. With more people, more centres, more technology, presence and innovation, we ensure that we meet your demands - at your point of need.

Global points

In addition to our UK national coverage, clients also gain access to GlobalgrafixNet, our network of world-wide reprographics partners. Membership of GlobalgrafixNet is only conferred by meeting exacting minimum standards. We appreciate your needs can encompass many regions of the world, and so do the solutions we provide… a resource that gets your print to the point of need digitally, economically and ethically.